:root{
  --ink:#0E2A47;
  --ink-soft:#4C6C8A;
  --paper:#EEF3F8;
  --paper-raised:#FFFFFF;
  --line:#DCE6EF;
  --line-strong:#B7CBDC;
  --blue:#2C6FB0;
  --blue-deep:#123A5E;
  --blue-pale:#E4EFF9;
  --blue-pale-line:#C6DBEE;
  --amber:#B5791E;
  --amber-bg:#FBEFDA;
  --green:#2E7A5C;
  --green-bg:#E1F1EA;
  --red:#B4472F;
  --red-bg:#FBE9E4;
  --brand:#1B4F80;
  --brand-light:#4A8FCB;
  --radius:8px;
  --radius-sm:4px;
  --shadow-sm:0 1px 2px rgba(14,42,71,0.06);
  --shadow-md:0 2px 6px rgba(14,42,71,0.07), 0 10px 24px rgba(14,42,71,0.07);
  --shadow-lift:0 4px 10px rgba(14,42,71,0.10), 0 14px 32px rgba(14,42,71,0.09);
}
*{box-sizing:border-box;}
html,body{margin:0;padding:0;}
body{
  background:
    linear-gradient(var(--paper), var(--paper)),
    repeating-linear-gradient(0deg, rgba(14,42,71,0.03) 0 1px, transparent 1px 28px),
    repeating-linear-gradient(90deg, rgba(14,42,71,0.022) 0 1px, transparent 1px 28px);
  color:var(--ink);
  font-family:'IBM Plex Sans',sans-serif;
  -webkit-font-smoothing:antialiased;
  min-height:100vh;
}
::selection{background:var(--blue-pale-line);color:var(--ink);}

.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 90px;animation:fadein .5s ease both;}

@keyframes fadein{from{opacity:0;transform:translateY(6px);}to{opacity:1;transform:translateY(0);}}
@keyframes pulse{
  0%{transform:scale(1);opacity:1;}
  60%{transform:scale(1.9);opacity:0;}
  100%{transform:scale(1.9);opacity:0;}
}
@media (prefers-reduced-motion: reduce){
  *{animation-duration:.001ms !important;transition-duration:.001ms !important;}
}

/* ---------- Header ---------- */
header.top{
  display:flex;justify-content:space-between;align-items:flex-start;
  gap:20px 28px;flex-wrap:wrap;
  border-bottom:2px solid var(--blue-deep);
  padding:18px 22px 20px;margin:-8px -8px 26px;
  position:relative;
  background:linear-gradient(135deg, var(--blue-pale) 0%, var(--paper) 55%);
  border-radius:var(--radius);
}
header.top::before{
  content:"";position:absolute;left:0;right:0;top:0;height:3px;border-radius:var(--radius) var(--radius) 0 0;
  background:linear-gradient(90deg, var(--brand), var(--blue), var(--brand-light));
}
.brandblock{display:flex;align-items:flex-start;gap:14px;min-width:0;flex:1 1 320px;}
.brand-mark{
  font-family:'IBM Plex Mono',monospace;
  font-size:11px;font-weight:600;letter-spacing:.14em;
  background:var(--brand);color:#fff;
  padding:5px 9px;border-radius:3px;
  margin-top:5px;flex-shrink:0;
  box-shadow:var(--shadow-sm);
}
h1{
  font-family:'IBM Plex Sans Condensed',sans-serif;
  font-weight:700;font-size:32px;letter-spacing:-.01em;margin:0;
  text-transform:uppercase;
  color:var(--blue-deep);
}
@supports (background-clip:text) or (-webkit-background-clip:text){
  h1{
    background:linear-gradient(90deg, var(--blue-deep) 55%, var(--brand-light));
    -webkit-background-clip:text;background-clip:text;color:transparent;
  }
}
.tagline{
  font-size:13.5px;color:var(--ink-soft);margin-top:6px;max-width:54ch;line-height:1.5;
}
.clock{
  font-family:'IBM Plex Mono',monospace;
  font-size:12px;color:var(--ink-soft);text-align:right;
  line-height:1.5;
}
.clock b{color:var(--blue-deep);}

.stamp{flex-shrink:0;opacity:.9;transform:rotate(-7deg);filter:drop-shadow(0 1px 1px rgba(14,42,71,.08));}
@media (max-width:760px){.stamp{display:none;}}

.header-right{
  display:flex;flex-direction:column;align-items:flex-end;gap:9px;
  margin-left:auto;flex-shrink:0;
}
.topnav{
  display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:8px;font-size:12.5px;
  font-family:'IBM Plex Mono',monospace;color:var(--ink-soft);
  background:var(--paper-raised);border:1px solid var(--blue-pale-line);
  padding:7px 12px;border-radius:20px;box-shadow:var(--shadow-sm);
}
.topnav a{color:var(--brand);text-decoration:none;font-weight:600;}
.topnav a:hover{color:var(--blue-deep);text-decoration:underline;}
.topnav .navsep{color:var(--line-strong);}
.topnav .navuser b{color:var(--blue-deep);}
@media (max-width:520px){.header-right{align-items:stretch;width:100%;margin-left:0;}
  .topnav{justify-content:center;} .clock{text-align:center;}}
@media (max-width:600px){
  .brandblock{flex-direction:column;gap:8px;}
  h1{font-size:23px;overflow-wrap:break-word;}
}

/* ---------- Auth pages ---------- */
.auth-wrap{
  min-height:100vh;display:flex;align-items:center;justify-content:center;
  padding:24px;
  background:linear-gradient(160deg, var(--blue-pale) 0%, var(--paper) 60%);
}
.auth-card{
  width:100%;max-width:380px;background:var(--paper-raised);
  border:1px solid var(--line);border-top:3px solid var(--brand);border-radius:var(--radius);
  box-shadow:var(--shadow-md);padding:28px 26px;
}
.auth-title{
  font-family:'IBM Plex Sans Condensed',sans-serif;font-weight:700;color:var(--blue-deep);
  font-size:22px;text-transform:uppercase;margin:0 0 6px;letter-spacing:-.01em;
}
.auth-sub{font-size:13px;color:var(--ink-soft);line-height:1.5;margin:0 0 18px;}
.auth-back{
  display:block;text-align:center;margin-top:16px;font-size:12.5px;
  color:var(--ink-soft);text-decoration:none;
}
.auth-back:hover{color:var(--ink);text-decoration:underline;}

/* ---------- Guest identification popup ---------- */
body.modal-open{overflow:hidden;}
.modal-overlay{
  position:fixed;inset:0;z-index:1000;
  background:rgba(14,42,71,0.55);
  display:flex;align-items:center;justify-content:center;
  padding:24px;
  animation:fadein .18s ease both;
}
.modal-card{
  width:100%;max-width:380px;background:var(--paper-raised);
  border:1px solid var(--line);border-top:3px solid var(--brand);border-radius:var(--radius);
  box-shadow:var(--shadow-lift);padding:28px 26px;
}
.modal-card label{display:block;font-size:12.5px;font-weight:600;color:var(--ink);margin:14px 0 6px;}
.modal-card input{
  width:100%;padding:9px 11px;font-size:13.5px;font-family:inherit;color:var(--ink);
  border:1px solid var(--line-strong);border-radius:var(--radius-sm);background:var(--paper-raised);
}
.modal-card input:focus{outline:2px solid var(--blue-pale-line);outline-offset:1px;border-color:var(--blue);}
.modal-card .btn.block{width:100%;margin-top:18px;}

/* ---------- Stats ---------- */
.stats{
  display:grid;grid-template-columns:repeat(5,1fr);
  gap:1px;background:var(--line);
  border:1px solid var(--line);
  margin-bottom:28px;
  border-radius:var(--radius);
  overflow:hidden;
  box-shadow:var(--shadow-sm);
}
.stat{
  background:var(--paper-raised);
  padding:16px 18px;
  position:relative;
  border-top:3px solid var(--line-strong);
  transition:background .15s ease;
  display:block;
  text-decoration:none;
  color:inherit;
}
.stat::after{content:"";position:absolute;inset:0;top:0;height:3px;}
.stat .n{font-family:'IBM Plex Mono',monospace;font-size:28px;font-weight:600;line-height:1;}
.stat .l{font-size:11px;text-transform:uppercase;letter-spacing:.09em;color:var(--ink-soft);margin-top:7px;}
.stat.total{border-top-color:var(--brand);}
.stat.total .n{color:var(--blue-deep);}
.stat.open{border-top-color:var(--blue);}
.stat.open .n{color:var(--blue-deep);}
.stat.escalated{border-top-color:var(--amber);}
.stat.escalated .n{color:var(--amber);}
.stat.resolved{border-top-color:var(--green);}
.stat.resolved .n{color:var(--green);}
.stat.overdue{border-top-color:var(--red);cursor:pointer;}
.stat.overdue .n{color:var(--red);}
.stat.overdue:hover{background:var(--red-bg);}
@media (max-width:700px){.stats{grid-template-columns:repeat(2,1fr);}}
.stats.stats-3{grid-template-columns:repeat(3,1fr);}
@media (max-width:700px){.stats.stats-3{grid-template-columns:1fr;}}
.stats.stats-4{grid-template-columns:repeat(4,1fr);}
@media (max-width:700px){.stats.stats-4{grid-template-columns:repeat(2,1fr);}}

/* ---------- Settings hub ---------- */
.settings-nav{
  display:flex;flex-wrap:wrap;gap:8px;margin-bottom:22px;
}
.settings-nav a{
  font-family:'IBM Plex Mono',monospace;font-size:11.5px;font-weight:600;
  text-transform:uppercase;letter-spacing:.05em;text-decoration:none;
  color:var(--brand);background:var(--paper-raised);border:1px solid var(--blue-pale-line);
  padding:7px 13px;border-radius:20px;box-shadow:var(--shadow-sm);
  transition:background .15s ease,color .15s ease;
}
.settings-nav a:hover{background:var(--blue-pale);color:var(--blue-deep);}
.settings-nav a:last-child{margin-left:auto;color:var(--ink-soft);border-color:var(--line-strong);}

/* ---------- Layout ---------- */
.grid{display:grid;grid-template-columns:350px 1fr;gap:26px;align-items:start;}
@media (max-width:900px){.grid{grid-template-columns:1fr;}}

.grid-esc{display:grid;grid-template-columns:1fr 380px;gap:26px;align-items:start;}
@media (max-width:980px){.grid-esc{grid-template-columns:1fr;}}

.side-stack{display:flex;flex-direction:column;gap:26px;position:sticky;top:20px;}
@media (max-width:980px){.side-stack{position:static;}}
.side-panel .feed{max-height:calc(100vh - 420px);min-height:180px;overflow-y:auto;padding-right:14px;}
.side-panel .feed-controls input[type=text]{max-width:none;flex:1 1 auto;}
.ticket-compact .ticket-customer{font-size:14px;}
.ticket-compact .ticket-desc{
  display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;
}
.ticket-compact .ticket-photo{max-width:160px;}
.ticket-compact .ticket-photo img{max-height:110px;}
.chip-clear{
  font-family:'IBM Plex Mono',monospace;font-size:11px;font-weight:600;color:var(--ink-soft);
  text-decoration:none;white-space:nowrap;transition:color .12s ease;
}
.chip-clear:hover{color:var(--red);}
.active-filter{
  font-size:12px;padding:9px 20px;background:var(--blue-pale);color:var(--blue-deep);
  border-bottom:1px solid var(--blue-pale-line);
}

/* ---------- Repeat-issues bar chart (interactive) ---------- */
.repeat-panel .panel-head{flex-wrap:wrap;gap:6px;}
.bar-chart{display:flex;flex-direction:column;gap:9px;}
.bar-row{
  display:flex;flex-direction:column;gap:5px;padding:8px 9px;margin:-8px -9px;
  border-radius:var(--radius-sm);text-decoration:none;color:inherit;
  border:1px solid transparent;cursor:pointer;
  transition:background .15s ease, border-color .15s ease, transform .1s ease;
}
.bar-row:hover{background:var(--blue-pale);border-color:var(--blue-pale-line);transform:translateX(2px);}
.bar-row:active{transform:translateX(2px) scale(.99);}
.bar-row.is-active{background:var(--blue-pale);border-color:var(--blue);}
.bar-label{font-size:12.5px;font-weight:600;display:flex;align-items:center;gap:6px;color:var(--ink);min-width:0;}
.bar-label svg{flex-shrink:0;opacity:.7;}
.bar-type{
  font-family:'IBM Plex Mono',monospace;font-size:10.5px;font-weight:600;text-transform:uppercase;
  letter-spacing:.05em;color:var(--ink-soft);background:var(--paper);border:1px solid var(--line-strong);
  border-radius:10px;padding:2px 7px;white-space:nowrap;
}
.bar-row.is-active .bar-type{background:var(--blue);border-color:var(--blue);color:#fff;}
.bar-track{position:relative;height:20px;background:var(--paper);border:1px solid var(--line);border-radius:var(--radius-sm);overflow:hidden;}
.bar-fill{height:100%;background:linear-gradient(90deg, var(--blue), var(--blue-deep));border-radius:var(--radius-sm) 0 0 var(--radius-sm);transition:width .3s ease, filter .15s ease;min-width:3px;}
.bar-row:hover .bar-fill,.bar-row.is-active .bar-fill{filter:brightness(1.12);}
.bar-row.is-active .bar-fill{background:linear-gradient(90deg, var(--green), #1f5c44);}
.bar-count{position:absolute;right:8px;top:50%;transform:translateY(-50%);font-family:'IBM Plex Mono',monospace;font-size:11px;font-weight:700;color:var(--ink);}

.panel{
  background:var(--paper-raised);
  border:1px solid var(--line);
  border-radius:var(--radius);
  box-shadow:var(--shadow-md);
}
.panel-head{
  padding:15px 20px;border-bottom:1px solid var(--line);
  display:flex;align-items:center;justify-content:space-between;
}
.panel-head h2{
  font-family:'IBM Plex Sans Condensed',sans-serif;
  font-size:14px;text-transform:uppercase;letter-spacing:.07em;
  margin:0;font-weight:700;
}
.panel-body{padding:20px;}
form.sticky{position:sticky;top:20px;}

label{
  display:block;font-size:11px;font-weight:600;text-transform:uppercase;
  letter-spacing:.06em;color:var(--ink-soft);margin:15px 0 6px;
}
label:first-of-type{margin-top:0;}
input[type=text],input[type=email],textarea,select{
  width:100%;
  font-family:'IBM Plex Sans',sans-serif;
  font-size:14px;
  padding:10px 11px;
  border:1px solid var(--line-strong);
  border-radius:var(--radius-sm);
  background:var(--paper);
  color:var(--ink);
  transition:border-color .15s ease, box-shadow .15s ease;
}
input:hover,textarea:hover,select:hover{border-color:var(--blue);}
input:focus,textarea:focus,select:focus{
  outline:none;border-color:var(--blue);
  box-shadow:0 0 0 3px rgba(59,110,143,0.16);
}
textarea{resize:vertical;min-height:80px;font-family:inherit;}
input[type=file]{
  width:100%;font-family:'IBM Plex Sans',sans-serif;font-size:12.5px;
  padding:8px 0;color:var(--ink-soft);
}
input[type=file]::file-selector-button{
  font-family:'IBM Plex Sans',sans-serif;font-size:12.5px;font-weight:600;
  padding:7px 12px;margin-right:10px;border:1px solid var(--line-strong);border-radius:var(--radius-sm);
  background:var(--paper);color:var(--ink);cursor:pointer;transition:border-color .15s ease;
}
input[type=file]::file-selector-button:hover{border-color:var(--blue);}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:10px;}

.priority-toggle{display:flex;gap:6px;margin-top:2px;}
.priority-toggle label.p-opt{
  flex:1;margin:0;text-align:center;padding:8px 6px;font-size:12px;font-weight:600;
  border:1px solid var(--line-strong);background:var(--paper);
  color:var(--ink-soft);border-radius:var(--radius-sm);cursor:pointer;
  font-family:'IBM Plex Mono',monospace;text-transform:none;letter-spacing:0;
  transition:all .12s ease;
}
.priority-toggle label.p-opt:hover{border-color:var(--blue);color:var(--ink);}
.priority-toggle input{position:absolute;opacity:0;pointer-events:none;}
.priority-toggle input:checked + label.p-opt[data-p="Low"]{background:var(--green-bg);border-color:var(--green);color:var(--green);}
.priority-toggle input:checked + label.p-opt[data-p="Medium"]{background:var(--amber-bg);border-color:var(--amber);color:var(--amber);}
.priority-toggle input:checked + label.p-opt[data-p="High"]{background:var(--red-bg);border-color:var(--red);color:var(--red);}
.priority-toggle input:focus-visible + label.p-opt{outline:2px solid var(--blue);outline-offset:2px;}

.btn{
  display:inline-flex;align-items:center;justify-content:center;gap:6px;
  font-family:'IBM Plex Sans',sans-serif;font-weight:600;font-size:13px;
  padding:10px 17px;border-radius:var(--radius-sm);border:1px solid var(--brand);
  background:var(--brand);color:#fff;cursor:pointer;
  transition:background .15s ease, transform .08s ease, box-shadow .15s ease;
}
.btn:hover{background:var(--blue-deep);border-color:var(--blue-deep);box-shadow:var(--shadow-sm);}
.btn:active{transform:translateY(1px);}
.btn.block{width:100%;margin-top:18px;padding:12px 17px;font-size:13.5px;}
.btn.ghost{background:transparent;color:var(--ink);}
.btn.ghost:hover{background:var(--paper);box-shadow:none;}
.btn.amber{background:var(--amber);border-color:var(--amber);}
.btn.amber:hover{background:#a86c17;border-color:#a86c17;}
.btn.green{background:var(--green);border-color:var(--green);}
.btn.green:hover{background:#2e5f46;border-color:#2e5f46;}
.btn.small{padding:7px 12px;font-size:12px;}
.btn.red{background:var(--red);border-color:var(--red);}
.btn.red:hover{background:#8f3823;border-color:#8f3823;}

.helptext{font-size:11.5px;color:var(--ink-soft);margin-top:5px;line-height:1.5;}

/* ---------- Feed controls ---------- */
.feed-controls{
  display:flex;gap:10px;padding:15px 20px;border-bottom:1px solid var(--line);
  flex-wrap:wrap;align-items:center;background:linear-gradient(var(--paper-raised), #FBFCFD);
}
.feed-controls input[type=text]{max-width:220px;}
.feed-controls select{max-width:170px;width:auto;}
.overdue-toggle{
  display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--ink-soft);
  cursor:pointer;user-select:none;white-space:nowrap;
}
.overdue-toggle input{accent-color:var(--red);width:14px;height:14px;}
.count-pill{margin-left:auto;font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--ink-soft);white-space:nowrap;}

/* ---------- Ticket entries ---------- */
.feed{padding:16px 20px 20px;display:flex;flex-direction:column;gap:13px;}
.empty{text-align:center;padding:56px 20px;color:var(--ink-soft);font-size:13px;}
.empty svg{margin-bottom:10px;opacity:.55;}
.empty b{display:block;color:var(--ink);font-size:15px;margin-bottom:6px;font-family:'IBM Plex Sans Condensed',sans-serif;text-transform:uppercase;letter-spacing:.03em;}

.ticket{
  border:1px solid var(--line);
  border-left:4px solid var(--line-strong);
  border-radius:var(--radius-sm);
  background:var(--paper);
  transition:box-shadow .15s ease, transform .15s ease, border-left-width .15s ease;
}
.ticket:hover{box-shadow:var(--shadow-lift);transform:translateY(-1px);border-left-width:6px;}
.ticket[data-status="Logged"]{border-left-color:var(--blue);}
.ticket[data-status="Escalated"]{border-left-color:var(--amber);}
.ticket[data-status="Resolved"]{border-left-color:var(--green);}

.ticket-top{display:flex;justify-content:space-between;gap:12px;padding:13px 15px 9px;flex-wrap:wrap;}
.ticket-id{font-family:'IBM Plex Mono',monospace;font-size:12px;font-weight:600;color:var(--ink-soft);letter-spacing:.02em;}
.ticket-customer{font-weight:700;font-size:15.5px;margin-top:3px;}
.ticket-customer .id-number{font-weight:500;font-size:12px;color:var(--ink-soft);margin-left:6px;}
.ticket-meta{font-size:12px;color:var(--ink-soft);margin-top:4px;display:flex;align-items:center;gap:5px;}
.ticket-meta svg{flex-shrink:0;opacity:.75;}
.ticket-meta.facility{color:var(--blue-deep);font-weight:500;}
.ticket-meta.facility svg{opacity:.85;}

/* ---------- PII blur (ID numbers, phone/email contact) ----------
   Hidden by default on shared/kiosk screens; a click or tap reveals
   it (toggled by the delegated listener at the bottom of each page). */
.pii-mask{
  filter:blur(5px);
  cursor:pointer;
  user-select:none;
  border-radius:3px;
  padding:0 2px;
  transition:filter .12s ease;
}
.pii-mask:hover{filter:blur(3px);}
.pii-mask:focus-visible{outline:2px solid var(--blue);outline-offset:2px;filter:blur(3px);}
.pii-mask.revealed{filter:none;cursor:default;}
.pii-mask.revealed:hover{filter:none;}

.map-link{
  display:inline-flex;align-items:center;justify-content:center;
  color:var(--blue);opacity:.75;margin-left:2px;transition:opacity .12s ease,color .12s ease;
}
.map-link:hover{opacity:1;color:var(--blue-deep);}

.facility-county-hint{
  font-size:11.5px;color:var(--ink-soft);margin-top:5px;line-height:1.4;
}
.facility-county-hint.matched{color:var(--green);font-weight:600;}

.badge{
  font-family:'IBM Plex Mono',monospace;font-size:10.5px;font-weight:600;
  text-transform:uppercase;letter-spacing:.06em;
  padding:4px 9px 4px 8px;border-radius:20px;border:1px solid transparent;white-space:nowrap;height:fit-content;
  display:inline-flex;align-items:center;gap:5px;
}
.badge .dot{width:6px;height:6px;border-radius:50%;background:currentColor;position:relative;flex-shrink:0;}
.badge .dot .ring{position:absolute;inset:0;border-radius:50%;background:currentColor;animation:pulse 1.8s ease-out infinite;}
.badge.status-Logged{background:var(--blue-pale);color:var(--blue-deep);border-color:var(--blue-pale-line);}
.badge.status-Escalated{background:var(--amber-bg);color:var(--amber);border-color:#EBCE94;}
.badge.status-Resolved{background:var(--green-bg);color:var(--green);border-color:#B7D8C6;}
.badge.priority-High{background:var(--red-bg);color:var(--red);border-color:#EFC3B5;}
.badge.priority-Medium{background:var(--amber-bg);color:var(--amber);border-color:#EBCE94;}
.badge.priority-Low{background:var(--green-bg);color:var(--green);border-color:#B7D8C6;}
.badge.sla-ontrack{background:var(--blue-pale);color:var(--blue-deep);border-color:var(--blue-pale-line);}
.badge.sla-duesoon{background:var(--amber-bg);color:var(--amber);border-color:#EBCE94;}
.badge.sla-overdue{background:var(--red-bg);color:var(--red);border-color:#EFC3B5;}
.badge.sla-met{background:var(--green-bg);color:var(--green);border-color:#B7D8C6;}
.badge.sla-breached{background:var(--red-bg);color:var(--red);border-color:#EFC3B5;}
.badgerow{display:flex;gap:6px;flex-wrap:wrap;}

.ticket.is-overdue{border-left-color:var(--red) !important;}
.ticket.is-overdue:hover{box-shadow:0 4px 10px rgba(180,71,47,.12), 0 14px 32px rgba(180,71,47,.1);}

.ticket-desc{padding:0 15px 13px;font-size:13.5px;line-height:1.55;color:var(--ink);border-bottom:1px dashed var(--line-strong);}
.ticket-photo{display:block;margin:0 15px 13px;border:1px solid var(--line);border-radius:var(--radius-sm);overflow:hidden;line-height:0;max-width:260px;}
.ticket-photo img{display:block;width:100%;max-height:200px;object-fit:cover;transition:opacity .12s ease;}
.ticket-photo:hover img{opacity:.85;}

.ticket-sub{padding:11px 15px;font-size:12.5px;background:#FBFCFC;}
.ticket-sub .lbl{font-weight:700;font-family:'IBM Plex Mono',monospace;font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-soft);margin-bottom:3px;}
.same-agent{font-style:italic;}
.ticket-sub.esc{background:var(--amber-bg);border-bottom:1px dashed #EBCE94;}
.ticket-sub.esc .lbl{color:var(--amber);}
.ticket-sub.res{background:var(--green-bg);}
.ticket-sub.res .lbl{color:var(--green);}

/* Resolution note row: note text on the left, points/checkbox on the right */
.ticket-sub.res .res-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;}
.ticket-sub.res .res-body{flex:1 1 auto;min-width:0;}
.ticket-sub.res .res-vote{flex:0 0 auto;padding-top:1px;}
.vote-form{margin:0;}
.vote-check{
  display:flex;flex-direction:column;align-items:center;gap:3px;
  cursor:pointer;user-select:none;
  font-family:'IBM Plex Mono',monospace;font-size:10px;font-weight:700;
  color:var(--ink-soft);
}
.vote-check input[type=checkbox]{width:16px;height:16px;accent-color:var(--green);cursor:pointer;margin:0;}
.vote-pts{white-space:nowrap;}
.vote-pts.static{
  display:inline-block;font-family:'IBM Plex Mono',monospace;font-size:10px;font-weight:700;
  color:var(--ink-soft);padding-top:2px;
}

/* Highest-voted resolution note in a ticket's history */
.ticket-sub.res.is-best{background:#FDF6DE;border:1px solid #E7CC66;}
.ticket-sub.res.is-best .lbl{color:#8A6D0B;}
.ticket-sub.res.is-best .vote-check{color:#8A6D0B;}
.ticket-sub.res.is-best .vote-check input[type=checkbox]{accent-color:#C9A227;}

.ticket-actions{display:flex;gap:8px;padding:11px 15px 15px;flex-wrap:wrap;}

/* ---------- <details> based inline forms (no JS needed) ---------- */
details.inline{border-top:1px dashed var(--line-strong);}
details.inline > summary{
  list-style:none;cursor:pointer;padding:11px 15px;
  font-size:12px;font-weight:600;color:var(--ink-soft);
  font-family:'IBM Plex Mono',monospace;text-transform:uppercase;letter-spacing:.05em;
  display:flex;align-items:center;gap:6px;
  transition:color .12s ease;
}
details.inline > summary::before{content:"▸";display:inline-block;transition:transform .15s ease;font-size:10px;}
details[open] > summary::before{transform:rotate(90deg);}
details.inline > summary::-webkit-details-marker{display:none;}
details.inline > summary:hover{color:var(--ink);}
.inline-form{padding:2px 15px 15px;display:flex;flex-direction:column;gap:9px;animation:fadein .18s ease both;}
.inline-form-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:2px;}

footer{margin-top:38px;text-align:center;font-size:11px;color:var(--ink-soft);font-family:'IBM Plex Mono',monospace;letter-spacing:.03em;}

.flash{
  font-size:13px;font-weight:500;padding:11px 16px;border-radius:var(--radius-sm);margin-bottom:20px;
  border:1px solid var(--line);background:var(--paper-raised);box-shadow:var(--shadow-sm);
  animation:fadein .3s ease both;
}
.flash.ok{border-color:#B7D8C6;background:var(--green-bg);color:var(--green);}
.flash.err{border-color:#EFC3B5;background:var(--red-bg);color:var(--red);}

/* ---------- Super admin: accounts panel ---------- */
.badge.role-super_admin{background:var(--blue-deep);color:#fff;border-color:var(--blue-deep);}
.badge.role-admin{background:var(--blue-pale);color:var(--blue-deep);border-color:var(--blue-pale-line);}
.badge.role-agent{background:var(--paper);color:var(--ink-soft);border-color:var(--line-strong);}
.badge.role-guest{background:var(--paper);color:var(--ink-soft);border-color:var(--line-strong);border-style:dashed;}
.badge.acct-disabled{background:var(--red-bg);color:var(--red);border-color:#EFC3B5;}

.account-list{display:flex;flex-direction:column;}
.account-row{
  display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;
  padding:12px 15px;border-bottom:1px solid var(--line);
}
.account-row:last-child{border-bottom:none;}
.account-row.account-disabled{background:#FBF4F1;opacity:.82;}
.account-who{display:flex;align-items:center;gap:10px;min-width:0;}
.account-name{font-weight:600;font-size:13.5px;color:var(--ink);}
.account-meta{font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--ink-soft);}
.account-you{font-size:11px;color:var(--blue);font-weight:600;margin-left:6px;}

.denied-box{
  max-width:460px;margin:60px auto;background:var(--paper-raised);
  border:1px solid var(--line);border-top:3px solid var(--red);border-radius:var(--radius);
  box-shadow:var(--shadow-md);padding:26px 26px 24px;text-align:center;
}
.denied-box h1{font-size:18px;}
.denied-box p{font-size:13.5px;color:var(--ink-soft);line-height:1.55;}

button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, summary:focus-visible {
  outline: 2px solid var(--blue);
  outline-offset: 2px;
}

/* ---------- Super admin: county geofences panel ---------- */
.geofence-list{max-height:520px;overflow-y:auto;border:1px solid var(--line);border-radius:var(--radius-sm);}
.geofence-row{
  display:grid;grid-template-columns:1.4fr 1fr 1fr 1fr 1fr .6fr;gap:8px;align-items:center;
  padding:7px 12px;border-bottom:1px solid var(--line);
}
.geofence-row:last-child{border-bottom:none;}
.geofence-head{
  position:sticky;top:0;background:var(--paper-raised);font-size:11px;font-weight:600;
  color:var(--ink-soft);text-transform:uppercase;letter-spacing:.02em;z-index:1;
}
.geofence-county{font-size:12.5px;font-weight:600;color:var(--ink);}
.geofence-row input[type=number]{padding:6px 7px;font-size:12px;}
.geofence-row input[type=checkbox]{width:16px;height:16px;justify-self:center;}

/* ---------- Geofence banner ---------- */
.geo-banner{
  display:flex;align-items:center;gap:10px;font-size:12.5px;font-weight:500;
  padding:9px 15px;border-radius:var(--radius-sm);margin-bottom:16px;
  border:1px solid var(--line);background:var(--paper-raised);box-shadow:var(--shadow-sm);
  font-family:'IBM Plex Mono',monospace;letter-spacing:.01em;
}
.geo-banner.ok{border-color:#B7D8C6;background:var(--green-bg);color:var(--green);}
.geo-banner.blocked{border-color:#EFC3B5;background:var(--red-bg);color:var(--red);}
.geo-dot{width:8px;height:8px;border-radius:50%;background:var(--green);flex:none;}
.geo-dot.warn{background:var(--red);animation:geopulse 1.4s ease-in-out infinite;}
@keyframes geopulse{0%,100%{opacity:1;}50%{opacity:.35;}}
.geo-banner span#geo-status-text{color:var(--red);}
.geo-refresh{
  margin-left:auto;border:1px solid currentColor;background:transparent;color:inherit;
  font:inherit;font-size:11px;padding:4px 10px;border-radius:var(--radius-sm);cursor:pointer;
  text-transform:uppercase;letter-spacing:.05em;
}
.geo-refresh:hover{opacity:.8;}
.geo-block{padding:26px;text-align:center;color:var(--ink-soft);}
.geo-block b{display:block;color:var(--ink);font-size:15px;margin-bottom:6px;}
.geo-block p{margin:6px 0;font-size:13px;line-height:1.5;}

/* ---------------------------------------------------------
   Site alert banner (Settings → Site alert). Sticky strip
   across the top of the page, above the header.
--------------------------------------------------------- */
.site-alert{
  position:sticky;top:0;z-index:60;
  display:flex;align-items:flex-start;gap:12px;
  padding:11px 20px;
  font-size:13.5px;line-height:1.5;
  border-bottom:1px solid var(--line);
  box-shadow:var(--shadow-sm);
}
.site-alert-msg{flex:1;word-break:break-word;}
.site-alert-close{
  flex-shrink:0;border:none;background:transparent;cursor:pointer;
  font-size:19px;line-height:1;padding:0 2px;color:inherit;opacity:.65;
}
.site-alert-close:hover{opacity:1;}
.site-alert-info{background:var(--blue-pale);color:var(--blue-deep);border-bottom-color:var(--blue-pale-line);}
.site-alert-warning{background:var(--amber-bg);color:var(--amber);}
.site-alert-critical{background:var(--red-bg);color:var(--red);}